Lydra AI

Recall Preparedness

Map the channels and systems impacted by a recall, the team that runs the playbook, and how often you rehearse mock events.

Sales channels

Catalog the outlets you would notify—DTC, marketplaces, and retail partners.

Add your first channel to outline who you will notify.

Distribution systems

Record the systems that hold distribution records so lot tracing and holds start quickly.

List each downstream system that must update during a recall.

Incident response team

Capture the people who run the recall playbook—activation leads, regulatory owners, supply chain, and communications.

Who activates the recall team and coordinates the overall response?

This person pulls the team together, triggers SOPs, and keeps the recall moving across workstreams.

Who manages regulatory filings and FDA communication?

Owns recall notifications, FDA correspondence, and follow-up reporting.

Who leads supply chain holds and lot tracing?

Coordinates distribution holds, lot identification, and reconciliation tasks.

Who directs manufacturing and quality remediation?

Oversees production stops, investigations, and corrective actions on the line.

Who manages customer and external communications?

Prepares messaging for customers, retailers, partners, media, and internal support teams.

Who ensures customer support and logistics follow-through?

Handles inbound support escalations, returns, replacements, and call center updates.

Who covers any other critical recall responsibilities?

Capture additional niche roles—legal, finance, risk management, or partner coordination.

Who is the primary recall coordinator?

Select the single contact who has authority to coordinate the recall end-to-end.

Drill cadence

Show how recently the team rehearsed a mock recall so we can flag refresh needs.

Recall history

Indicate whether you've executed recalls, withdrawals, or only drills. Add entries for each event so we can tailor follow-up actions and templates.

Need a hand?

Schedule a call with our team or let Lydra prefill the intake for you.